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smithadam's avatar
smithadam
Aspirant
Jul 20, 2020
Solved

Netgear R6250 is Not Working with Spectrum [Despite being Approved by Them]

I got the Netgear R6250 smart modem/router combo to use it with Spectrum Internet. Since I was able to find it in their approved list, I thought that I wouldn't have to perform many steps to get it working. However, after attempting a lot, I've failed to set it up. I tried contacting Spectrum support, but they say that the modem wasn't provided by them so they can't help me (I know they're wrong!)

 

I've installed all the cables properly (checked them multiple times) and I've also had to reset the device multiple times. I'm not using a separate router (as this one is a combo). Is there something I should be doing it? The internet light isn't just lighting up!

 

Please help!

  • mattinla's avatar
    mattinla
    Jul 20, 2020

    SPECTRUM probably has to provision or re-provision your modem.  Did you schedule a tech to come over there and look?

5 Replies

  • mattinla's avatar
    mattinla
    Tutor
    Jul 20, 2020

    SPECTRUM probably has to provision or re-provision your modem.  Did you schedule a tech to come over there and look?

  • antinode's avatar
    antinode
    Guru
    Jul 20, 2020

    > I got the Netgear R6250 smart modem/router combo to use it with
    > Spectrum Internet. [...]

     

       The R6250 is a router, not a "modem/router combo".  What do you
    really have?

     

    > I've installed all the cables properly [...]

     

       All _which_ cables?  What, exactly, did you connect to what, exactly?

     

       Given your model number, your blanket assurance that you did
    everything right might be less persuasive than you might think.

     

       Visit http://netgear.com/support , put in your (actual) model number,
    and look for Documentation.  Get the User Manual (at least).  Read.
    Look for the LED descriptions and "Troubleshoot".

    • smithadam's avatar
      smithadam
      Aspirant
      Jul 29, 2020

      I think I was fooled by a local vendor, I was given a box of the Netgear R6250 and the device did resemble to it, but on talking with a support representative I was told that it was not a R6250 as the device isn't actually a combo. I did a lot of research and found it on the internet too that the R6250 isn't a combo.

       

      I later realized that I was scammed and asked the eCommerce guy to take the return, they still haven't responded yet. I assume they did it on purpose, but luckily, I got the Netgear N600 as recommended by Matthew (Founder at Approved Modems) (He helped my neighbor pick a good modem and helped me with it too) 

       

      Thanks for the response, I really appreciate it. The internet is working blazing fast, I got N600 is working really smooth with Spectrum. 

  • michaelsmith199's avatar
    michaelsmith199
    Aspirant
    Aug 12, 2020

    Hi,

    You can try different Netgear N600 (Here are the list of 10 Spectrum Approved modems based on Michael Smith Recommendations at https://gizmoszone.com/best-modems-for-spectrum/

     

    1. Arris Surfboard SB6190

    2. Asus CM-32 Cable Modem Wi-Fi Router

    3. Netgear AC1600

    4. Arris Surfboard SBG6900AC

    5. TP-Link N300 Wireless

    6. Netgear C3000 N300 (2 in 1)

    7. Arris SurfBoard SB6121

    8. Arris Surfboard SBG6580 N600

    9. NETGEAR CMD31T

    10. Motorola SB6120 SurfBoard eXtreme

     

    Follow the Quick & Easy Step By Step Guide for Installation: https://www.spectrum.net/support/internet/self-install-spectrum-internet-service/