Forum Discussion

g2ktcf's avatar
g2ktcf
Aspirant
Jun 24, 2018
Solved

NETGEAR R6350 Drops Internet Constantly

Interestly enough, the Model input field will not accept the R6350 AC1750 router that I have which already has me worried.   Several times a day, I lose my internet connection.  My ISP is stable ...
Troubleshooting
  • g2ktcf's avatar
    g2ktcf
    Sep 30, 2018

    For my original problem, I went through every answer and possiblity.  I monitored my ISPs uptime and just kept looking for answer.  In the end....it was a cable...and I am not kidding.  Not ONE cable but THREE bad cables as I literally changed cables three times.  All were manufactured, not terminated by me.  I am wondering how many others have changed one bad cable for another.  How many manufactored patch cables are out there tha have intermittent issues???

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 28, 2018

Hi g2ktcf,

 

Welcome to the community!

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

  • plarab's avatar
    plarab
    Aspirant
    Sep 29, 2018

    Hi,

    My R6350 is dropping all the time as well.  Did you get the answer to fix it?

    I was hoping the admins would post the solutions so everyone could see them. It would help us as we try to improve our connections.  Just bought it yesterday and uploaded the latest firmware.  Seems to drop about every 20-30 minutes. Always hooks back up,but is frustrating as have to wait for a while.

     

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Sep 30, 2018
      plarab wrote:
      Just bought it yesterday and uploaded the latest firmware. 

       

      How did you update the firmware? Manually? Using the automated process in the GUI (browser interface)?

       

      Did you reset the router to factory settings after the firmware flash?

      New firmware sometimes introduces changes that are not compatible with the old configuration.

      So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.

      This is a nuisance because you then have to reconfigure the device all over again.

      You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will know if the reset fixed the problem.

       

      And what is the modem in front of the router?

       

      • plarab's avatar
        plarab
        Aspirant
        Sep 30, 2018

        Updated by going to Router setup and admin, then update firmware through Netgear.

        I did not reset to factory settings prior or after update.  I can try this in near future. I did try changing channels as was recommended on another post, and that seemed to help, not fix it yet.

         

        No modem in front of router, it is through United Fiber, signal through bouncing off tower, and through dish on house that cat 5 fed through house.