NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NETGEAR R6350 Drops Internet Constantly
Interestly enough, the Model input field will not accept the R6350 AC1750 router that I have which already has me worried.
Several times a day, I lose my internet connection. My ISP is stable ...
For my original problem, I went through every answer and possiblity. I monitored my ISPs uptime and just kept looking for answer. In the end....it was a cable...and I am not kidding. Not ONE cable but THREE bad cables as I literally changed cables three times. All were manufactured, not terminated by me. I am wondering how many others have changed one bad cable for another. How many manufactored patch cables are out there tha have intermittent issues???
Hi,
My R6350 is dropping all the time as well. Did you get the answer to fix it?
I was hoping the admins would post the solutions so everyone could see them. It would help us as we try to improve our connections. Just bought it yesterday and uploaded the latest firmware. Seems to drop about every 20-30 minutes. Always hooks back up,but is frustrating as have to wait for a while.
plarab wrote:
Just bought it yesterday and uploaded the latest firmware.
How did you update the firmware? Manually? Using the automated process in the GUI (browser interface)?
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
This is a nuisance because you then have to reconfigure the device all over again.
You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will know if the reset fixed the problem.
And what is the modem in front of the router?
Updated by going to Router setup and admin, then update firmware through Netgear.
I did not reset to factory settings prior or after update. I can try this in near future. I did try changing channels as was recommended on another post, and that seemed to help, not fix it yet.
No modem in front of router, it is through United Fiber, signal through bouncing off tower, and through dish on house that cat 5 fed through house.
plarab wrote:
Updated by going to Router setup and admin, then update firmware through Netgear.
That still does not narrow it down.
There are two ways of using the browser to update firmware. One uses a file that you downloaded, the other tells the router to go and get it.
The second route does not guarantee that you have the latest firmware.
The best way to get the latest is to visit the support pages for the device and get the firmware from there.
R6350 Firmware Version 1.1.0.42 | Answer | NETGEAR Support
plarab wrote:
I did not reset to factory settings prior or after update.
Try it.
plarab wrote:
No modem in front of router, it is through United Fiber, signal through bouncing off tower, and through dish on house that cat 5 fed through house.
That rules out a combined modem/router, with all the issues that can throw up.
By the way, you have joined in on an older discussion. Not only does this get in the way of the attemnopts to fix problemns fior g2ktcf, so there's a chance that the official support team will be too busy following new stuff to find your message. It is usually better to start your own fresh discussion if you want their attention.
- I let the router search for the update.
I will try downloading the file. Thanks