NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear R6350 Wifi not allowing Poly ccx 600 to connect due to NTP
I have a Poly CCX 600 to connect to Microsoft Teams, however, it does not work on home WiFi through Netgear R6350.
It works through Mobile Hotspot.
The issue is NTP, so internet connectivity to Teams does not work.
Need configuration steps for NTP service as well as configuration check.
It fails on all connected devices
2 Replies
Ksahiwala wrote:
I have a Poly CCX 600 to connect to Microsoft Teams, however, it does not work on home WiFi through Netgear R6350.
You seem to be the first one to turn up here seeking advice on one of those. Fancy bit of kit. Cost two or three times as much as the ageing (2018) and pretty basic R6350.
Can you do Teams without it? I just use an ancient webcam and a headset.
The issue is NTP, so internet connectivity to Teams does not work.Need configuration steps for NTP service as well as configuration check.
What settings do they say you need to configure?
The R6350 is rare in not allowing you to change the NTP Server, if that is what you mean. It is usually here:
ADVANCED > Administration > NTP Settings.
Netgear should be able to contact the NTP servers so all my test poly/Polycom devices should work.
It used to work a few years before and the issue may be related to my ISP provider since I used a static IP then.
I need to ensure, I am not missing something from the Netgear side, some fancy access rules.( However not configured anything)
