NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear R6400 router 5ghz band not working
I have a r6400 router that I bought from someone who originally bought it from bestbuy for $150 in 2016 and it was working pretty well until yesterday when a thunderstorm caused a power surge and I th...
storms are great for wrecking electronics unfortunately.
Warranty is usually a year on these but if it was bought in 2016, you're not going to be within warranty. And paying for support in this incidence probably isn't worth it as the cost of support is probably more than the cost of a new/refurbished R6400.
If you had a spare power supply from a different device, you could try swapping that out and seeing if it fixes it. The only other option I would try would be to reload the firmware (not just reset). Resetting it just removes the settings. Reloading it can possible fix corrupt firmware. Its worth a shot.
Here's your support site. There's multiple versions of the R6400 so make sure you select the correct one from the drop down.
storms are great for wrecking electronics unfortunately.
Warranty is usually a year on these but if it was bought in 2016, you're not going to be within warranty. And paying for support in this incidence probably isn't worth it as the cost of support is probably more than the cost of a new/refurbished R6400.
If you had a spare power supply from a different device, you could try swapping that out and seeing if it fixes it. The only other option I would try would be to reload the firmware (not just reset). Resetting it just removes the settings. Reloading it can possible fix corrupt firmware. Its worth a shot.
Here's your support site. There's multiple versions of the R6400 so make sure you select the correct one from the drop down.
I completely forgot I was using a different power supply than the original one. I plugged in the netgear one and the 5g network is working thank you so much