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Naheka's avatar
Naheka
Follower
Dec 28, 2020

Netgear R7000 Bricked..TFTP and NMRPFlash with no luck. Can Netgear compensate?

I, without thinking (thanks to Covid brain fog) foolishly attempted to update my router firmware via the Nighthawk app.  My router is now bricked.  I spent the last 4 hours attempting tfpd and nmrpflash and still a solid amber power light with no functionality whatsoever.  No routerlogin, no online access when connected to the router...nothing.

 

I am likely looking at having to buy a new router in the morning for work.  Can Netgear be held responsible for the cost of their router now that its app/firmware has rendered the equipment useless?

 

I may be coming off as upset (I am a bit) but I am honestly curious as the cause for their equipment failing was due to their app (user error in even trusting their app is a responsibility I will take) and its failure.

1 Reply

  • antinode's avatar
    antinode
    Guru
    Dec 28, 2020

    > [...] I spent the last 4 hours attempting tfpd and nmrpflash [...]

     

       The time spent is not useful information.  "attempting" is not a
    useful description of anything.  It does not say what you did.  It does
    not say what happened when you did it.  The TFTP recovery scheme is a
    multi-step procedure which offers multiple opportunities for user input,
    hence user error.  By itself, saying that you "attempted" it doesn't say
    much.  As usual, showing actual actions (commands) with their actual
    results (error messages, LED indicators, ...) can be more helpful than
    vague descriptions or interpretations.  Especially when using a
    command-line program, copy+paste is your friend.