NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
allwowth
Mar 05, 2017Aspirant
Netgear router not accepting correct primary and secondary DNS settings
I'm trying to setup OpenDNS.. When I put in the OpenDNS primary (202.67.222.222) and secondary (208.67.220.220) settings and click "Apply" the settings shown are different. Primary: 195.67.222.222 ...
- Mar 08, 2017
Elaine:
I did the 30-30-30 reset. Still the same problem. I'll purchase a new router, Netgear, of course.
Many many thanks for all the help.
Gus
allwowth
Mar 08, 2017Aspirant
Elaine:
ISP: Charter Spectrun
Modem: Motorola SB6120
Parental: When I log into the router I don't see anything on paretal controlls. I went to Netgear and looked at the manual and it doesn't mention anything on parental controls.
Bypass router: If I bypass the DNS addresses are different, primary is 68.119.146.118, secondary 68.119.44.1
Gus
VE6CGX
Mar 08, 2017Master
Ping the DNS address you are trying to use. Is there a reponse?
- allwowthMar 08, 2017Aspirant
I get a response pinging 208.67.222.222.
- ElaineMMar 08, 2017NETGEAR Employee Retired
On the admin page of the router, select "Use Computer MAC Address" under Internet setup then hit Apply.
If you do that, will you get the same DNS address?
Did you try downgrading?
It seems to show that there's a firmware problem on the unit. If you're telling it to assign those DNS and it doesn't save it then software is not working correctly.
- allwowthMar 08, 2017Aspirant
Elaine.
Changed it to "Use computer mac address". Still didn't accept. Restarted, downloaded and installed previous firmware version, restarted and again tried to change front profix to 208, after apply it still sets it to 195.
If the software isn't working correctly, is there a way to correct this? I believe your going to tell me "no". Is buying a new router the only way to solve this?
I really appreciate all the time and help you've given me on this.
Gus
- ElaineMMar 08, 2017NETGEAR Employee Retired
Updating the firmware should have corrected this.
Can you try 30-30-30 reset? I guess it would be the last resort in attempt to correct it.
If not, then it's time to buy a new router.
1. With the unit powered on, press and hold the reset button on the back of unit for 30seconds.
2. Without releasing the reset button, unplug the unit and hold reset for another 30 seconds.
3. Power on the unit while STILL pushing the reset button and count for another 30 seconds before letting it go.
- allwowthMar 08, 2017Aspirant
Elaine:
I did the 30-30-30 reset. Still the same problem. I'll purchase a new router, Netgear, of course.
Many many thanks for all the help.
Gus
- ElaineMMar 08, 2017NETGEAR Employee Retired
You're very welcome. I apologize that weren't able to fix it.