Netgear router

> Worst customer service anywhere ever!

   Whose is?

> Just purchased a Wi-Fi router [...]

   New or used?

   Thanks for that detailed description of the device and your
"trouble".

> [...] the customer service agent told us [...]

   Whose?  How did you contact this (anonymous) "the customer service
agent"?  Did you do a Web search and get the phone number of some scam
artist/organization, or did you start at http://netgear.com/support , or
what?

> [...] we had to speak to a specialist for $99. [...]

   Sounds like the wrong price for actual Netgear.

> [...] Customer service is non-existent.

   Like your description of what you did to find whatever you found?

   Seeking customer support at some unaffiliated (scam) Web site might
not be the best way to find actual Netgear customer support.

      https://en.wikipedia.org/wiki/Caveat_emptor