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Forum Discussion
Netgear router
Worst customer service anywhere ever! Just purchased a Wi-Fi router had trouble getting a password set up, and the customer service agent told us we had to speak to a specialist for $99. WTF my hus...
Jenweber33 wrote:
Customer service is non-existent.
Where did you look?
When you buy a new device, Netgear provides free set-up support for 90 days. Sounds like you rushed to Google and made the wrong decision when you saw the results.
If this was a telephone number that you found with a web search IT WASN'T NETGEAR. There are too many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.
There is no phone support for Netgear. You do it via the support portal:
Contact Us | Support | NETGEAR
First you have to register your device to confirm that it is eligible for the 90-days free support. Start here:
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.
After 90 days, Netgear does not provide paid support. It farms that out to GearHead.
Or you can try to sort it out here. That costs you nothing.