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NETGEAR USB Control Center utility for MAC OS X El Capitan
NETGEAR USB Control Center utility v 2.22 is not compatible with MAC OS X El Capitan, where to download or make NETGEAR USB Control Center utility with the new MAC OS X ?
Hello All,
You may now download the official release of the USB Control Center Utility for MAC OS 10.11 and above from the link below.
Hi John - I work for NETGEAR. Patrick did receive your email and forwarded it to me for action. I will ask someone in our customer care team to investigate this. Someone should reach out to you before the end of the day on Monday. I apologize for the delay.
Thank you, Nifer. I look forward to the response.
John
I no longer believe Netgear is actively working on a solution to this problem. Even though I've been informed it's been escalated within Netgear, I see no indiction of that. In an exchange with one of their support staff this morning, I told them Netgear should offer refunds since their equipment won't work as advertised. Not too surprising that the answer I got was this is Apple's problem not Netgear's and if you want a refund, talk with the folks you bought your gear from. I was also given one of their work arounds that really doesn't work. I also asked for copies of their relevant communication with Apple so that we could try lobbying them as well, but that request fell on deaf ears.
In a separate exchange with another of their staff I asked if there were any issues at all with their routers working with Apple equipment and I was told there were none.
I will never buy Netgear equipment again nor will I recommend it to friends, family or anyone else who asks.
John
It is really too bad that NetGear sees it as Apple's problem, because it is not. It is most definately their problem as they are not only losing all of us currently with this problem, but will also find so much bad publicity because of this it will without a doubt effect future sales.
I suspect Netgear sees the Mac segment as so small they don't have to worry about us. On the one hand that might be true, but I suspect some of us work in the technology field where we're making enterprise purchasing decisions.
John
Hi John -
I'm sorry for the delay in resolving this issue. Please note that we reached out to Apple last week on this issue and have asked for their help to ensure interoperability between our utility and the latest Mac operating system, which is a different process for us than with prior Mac operating systems. However, we don't know how long this will take.
in the meantime, we recommend that customers use Bonjour for shared printing. We understand that this solution is not acceptable to all our Mac customers. For those who are interested, here are the instructions: http://KB.netgear.com/app/answers/detail/a_id/30073
Again, I'm very sorry about the delay.
Nifer
El Capitan 1st developer beta: June 8, 2015
El Capitan release: Sept 30, 2015
“Reached out to Apple”: “Last week”
?!
Thank you, Nifer. I appreciated the phone call I got yesterday from one of your colleagues. Hopefully you'll have a plan to fix the problems sooner rather than later.
John
Well its all a moot point for me now, I just discovered that HP are not providing a driver for my HP LasetJet 1600 for MAX OS 10.11 - so I can't use it with Bonjour or the Control Center if that is ever provided!
This is basically the same answer Elaine gave to us months ago. The "fix" does not work on my setup, the printer is plugged into the router but not seen by the computer. I am beyond frustrated at this point.
Just about everyone I communicate with at Netgear has offered suggested work arounds that don't work or have limitations. This is probably a small problem from their perspective even though it's a deal breaker for many of us. Why it's taken so long for them to resolve this issue or step up their communication with Apple is beyond me. Probably the makings of a pretty good case study on how not to handle issue like this.
John