NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NETGEAR USB Control Center utility for MAC OS X El Capitan
NETGEAR USB Control Center utility v 2.22 is not compatible with MAC OS X El Capitan, where to download or make NETGEAR USB Control Center utility with the new MAC OS X ?
Hello All,
You may now download the official release of the USB Control Center Utility for MAC OS 10.11 and above from the link below.
Just thought I might report on what happened when I sought the beta.
Only able to obtain a support phone contact number (from Australia) via a website that gives these for a large number of companies. The Netgear website seems to not publish these.
Hours (literally) spent on phone trying to get through to Support and then to get them to understand what they needed to do (just give me access to the beta). They did no know anything about this problem and the first 2 could not even locate the case number we were given by Elaine. They reminded me that my 90 days of free support had expired for my router (one of four Netgear routers I have) and one even asked if I was interested in purchasing support! Also, they were avoiding passing me on to Level 2 support even though I kept requesting this. Spoke to 3 people (plus 1 Supervisor in background) before really helpful Gokul (who knows Elaine) phoned me back and then passed request on to Level 2 Support.
Was emailed a link to an Agreement (including NDR) I had to agree to. Then sent a link to the download. This produced a .rar file (rather than using zip which is native on macs) which I had to get a program to unpack (used "The Unarchiver" from the App store).
Executed the installer, but it seemed to achieve nothing. Ran uninstaller and installer again, but no result. Notified Level 2 Support.
No problem on my system as a result. I run latest Sierra (10.12.1) on an iMac (27-inch, Late 2012).
Suspect "beta" is more like an "alpha".
CharlesinAustra I have also made a follow-up on your case.
Hello,
Thought I might give another update. There was a bit of to-ing and fro-ing with Support up to 22 Dec, with them basically asking for more info and saying that it worked OK for them.
I have heard nothing since, so today I thought I might try a few more things.
I reran the v.2.35 Installer with same result (seemed to do nothing, as before). Then I went into the package contents of the installer and ran the installer again from there. After being asked to close the USB Control Center (which did not appear to be open, so I opened it from the package contents and then used Quit from the menu bar) the installer then ran and requested a system restart. After that I successfully tested both printing and scanning from my ancient but terrific print quality Canon MP630 printer (USB connected to a R6300 v2 bridged router).
It looked to me like a problem with the .dmg installer file unpackaged via "The Unarchiver" app from the .rar file downloaded from Netgear Support contact. My guess is that the Developers did not start from a .rar file when they tested. I have sent feedback to Support.
At least we now know that there is a successful fix, that perhaps just needs to be better packaged for distribution.
Best wishes, Charles.
Thank you for the update!