NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Suzyelle's avatar
Suzyelle
Initiate
Sep 30, 2015
Solved

Netgear WNR2000 router drops connection to server

I have a WNR2000 and I'm having a problem. Some sites connect to the server, and some do not. Google mail doesn't connect from ipad, iphone or Kindle. Ironically, Microsoft communities won't ususally connect. This since windows 10 update.

2 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired

    Welcome to the community, Suzyelle

     

    What's the exact model version of your router?

    The model version is found on the actual device. See this link.

    Are you confirming that this problem did not occur prior to upgrading the Windows computer to Windows 10?

    One thing to try is to adjust the MTU on the router.

    Set the MTU to 1400. Check this article for similar steps on how to adjust the MTU.

     

    Let us know what happens.

    • Suzyelle's avatar
      Suzyelle
      Initiate

      I updated the firmware. That solved the problem.