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Forum Discussion
Netgear won' respond to used Netgear 39
Does anyone know any secrets how to get Netgear to respond? I bought a used modem/router on Amazon to my new internet service. I'm trying to re-register it so they send me a username and password. Can't complete set up without that. They sent me an auto reply to send them a photo of the serial number and receit of purchase. I have done so numerous times, days have gone by and no response. So here I am, paying for internet service that I can't use because the modem, my Netgear 39, isn't functional, until they re-register register. What to do? Thanks.
6 Replies
a) There is no Netgear39 - this might be just a random generated wireless SSID network name. What router, modem-router, or modem model we're facing here? Convinced there is a label, typically located on the bottom of the unit, sometimes on a fancy slide-out label.
b) No Netgear router, modem-router, or modem must be registered to work. Re-registering to a second hand user is sometimes done by the moderators here in the community as a courtesy service.
c) Netgear products come with 90 days of complimentary technical support to the original buyer only, not for second hand owners.
O.k. so I got this off of my page on Amazon. It's a Netgear AC1600 Wi-Fi VDSL/ADSL modem. I tried getting online with it but the Netgear genie threw up a screen wanting a username and password. It does detect a Pppos DSL Internet connection. A tech type person, says it is not the default password that came with the unit. I talked to Century Link, the internet service provider, and they told me I have do something with Netgear in order to get the username and password. But Netgear is no help at all. Thank you for responding to my post.
> O.k. so I got this off of my page on Amazon. It's a Netgear AC1600
> Wi-Fi VDSL/ADSL modem. [...]Here's a better idea: Look for "Model" on the product label. On the
product. When you have that datum in hand, visit
http://netgear.com/support , put in your model number, and look for
Documentation. Get the User Manual. Read. Look for a topic like
"Types of Logins".> [...] I talked to Century Link, the internet service provider, and
> they told me I have do something with Netgear in order to get the
> username and password. But Netgear is no help at all. [...]Any PPPoE credentials are set by your ISP (CenturyLink), not by
Netgear. There are other user names and SSIDs and passwords on the
product label, but your PPPoE credentials are a matter between you and
your ISP.Talk to CenturyLink again, and tell them that you want the PPPoE
credentials for your account.
