NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New ISP at apartment building. No modem, just Ethernet wall jack. Setup?
I have an AC1750 Wi-Fi Router (R6400v2). We just got a new ISP at my apartment. We no longer have a modem. They put Ethernet port (not sure if that's the right term) in the wall. Their instructions we...
It was something that was messed up on their end. I was nervous because they said if it was due to user error (i.e., "my fault"), they would charge $75 for the technical assistance.
JayBuck68 wrote:
All the instructions I find talk about using a modem, which I don't have. I'm not able to connect to the Internet.
The instructions they've given don't provide much detail.
Do they offer any login details for your account? Username and password?
It depends on what sits at the other end of that wall socket and how the Internet gets to you. If it is fibre all the way, then it could be a simple case of plugging it into the Internet socket. Reset the R6400v2 before you try that.
If this fails, then one option is to put the R6400v2 into Access Point mode.
Just another user with time on their hands.
It was something that was messed up on their end. I was nervous because they said if it was due to user error (i.e., "my fault"), they would charge $75 for the technical assistance.
JayBuck68 wrote:
It was something that was messed up on their end.
So it is fixed now?
Just another user with time on their hands.
Yes. Thanks for your suggestions.