NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gek8401's avatar
gek8401
Follower
Mar 18, 2021

New Orbi RBK50 and worked great for about 2 weeks , then started loosing connection. frequently

Bought a new Orbi RBK50 and worked great for about 2 weeks , then started loosing connection. Devices already online stay online, while it showed no connection to internet.  Anything new such as lapt...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Apr 28, 2021

Hi gek8401,

 

Good day!

 

Welcome to NETGEAR Community!

 

First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Please DM us the case number of your call with our Support team so we can take a look at it. Also, please make sure that all firmware ( router and satellite) are updated.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team