NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
New R6400 does not see internet on install
I'm attempting to upgrade from an N300 router to a R6400 router. On install, the R6400 does not see the DSL modem (Speedstream 5260), I'm using the same wiring for both routers only disconnecting a...
The new router arrived and the installation was smooth as silk. Everything up and running great!!
Just got off of the phone with teh help center. Went through all of the exact same stuff as I did with first router, no joy. They have given me a new RMA# and will be paying shipping this time.
To answer you questions:
1. Yes, I can connect to the internet directly via the Speedstream modem. But I'm currently typing this via a Netgear N300 WNR2000 v3 router connected through the Speedstream.
2. Yes, tried configuring via the Netgear Genie, & tried forcing the same numbers used by the WNR2000. After applying the settings, looking at the Genie in the advanced setting for Internet, The number seen in the Internet Port box are all zeros.
Hi Trogdor,
Please keep us posted once you have received the replacement unit and encounter the same issue.
Regards,
Dexter
Community Team