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New R6400v2 not recognizing ethernet cable; no internet connection
I just bought a new R6400v2 AC1750 Smart Wifi Router, and it worked fine the first day I set it up. However the second day it suddenly stopped working. I logged into the router's IP address and it sa...
Hi rinn,
Please try doing a loop back test to check if the WAN port of the router is still working. Check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/28408
Regards,
Dexter
Community Team
Hi i am facing the same issue but my wan is working
Hi Johnsamuel,
1. Did you do the loopback test?
2. Have you tried resetting the router?
3. Have you tried changing the Ethernet cables?
Regards,
Dexter
Community Team
I too had the same problem. I hooked up the router to my modem, Comcast issued, and it worked great. I then changed modems, Surf Board SB6190, and the router quit. I checked the modem by connecting directly to my computer and it workes great. The modem does not pick and chose to not work with other routers. The router is seen by my computer when hooked directly to it and so is wifi seen by my other wireless units but I get no IP address now. I did the loop test and it looks as if it failed. I did the factory reset and tried rebooting the system several times. Is this a bad unit now and is this a product that will have problems after it is replaced? When it worked, it had great range and was, as I had plan, to be a much better unit than the Comcast supplied modem/router. Send it back for replacement?