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Bsht's avatar
Bsht
Aspirant
Oct 16, 2015
Solved

New Samsung UHTV connects to router, but does not access Internet

My new Samsung UHTV finds the private network (router) OK, but TV will not connect to the Internet. All other units (PC, radios) I have can access Internet through the router without problems. Befo...
Installation
  • Bsht's avatar
    Bsht
    Nov 03, 2015

    ElaineM,

    I tried everything in the book - without success; so I finally reset and reconfigured the router.

    Now it works as normal, and I hope it will stay that way.

    Thanks for you patience and support. 

    Bjorn

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Oct 28, 2015

Which signal you're connecting to? 2.4Ghz or the 5Ghz?

Try channels 1,6 and 11 for 2.4Ghz signal and then try to connect. Also, have you tried connecting to the 5Ghz signal?

If you can see the broadcast name then try to connect on that signal too.

If it still not connecting, you may have to reset and reconfigure.

Bsht's avatar
Bsht
Aspirant
Nov 03, 2015

ElaineM,

I tried everything in the book - without success; so I finally reset and reconfigured the router.

Now it works as normal, and I hope it will stay that way.

Thanks for you patience and support. 

Bjorn