Forum Discussion

Follower

Nov 28, 2016

Solved

Newly installed AC1750 R6400 wont show 5G network

I installed a new Netgear AC1750 router last night, model #R6400. The 5G light is on and settings say it is enabled but it will not show up as an avaliable network. My 2.4 network shows but not the 5...

Troubleshooting

DexterJB
Jan 05, 2017
Hi koreo1108,

You can try the following steps:

1. Change the wireless channel for the 5GHz band. You can use a WiFi analyzer app/program to check for the best channel.

2. Make sure that the 5GHz LED is lit.

3. Press the WiFi on/off button on the device.

4. If the issue persists, re-flash the router's firmware then reset and reconfigure the settings.

Regards,

Dexter

Community Team

DexterJB

NETGEAR Moderator

Dec 05, 2016

Hi Needtoknow1,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter

Community Team

koreo1108
Aspirant
Jan 04, 2017
I am having this problem.

1. What is the firmware version of the router? V1.0.1.18
2. Do all or some of your devices support the 5GHz band? Yes
3. Please make sure that the 5GHz band is set to broadcast the SSID. - Yep
4. Have you tried resetting the router? yep
- DexterJB
  NETGEAR Moderator
  Jan 05, 2017
  Hi koreo1108,
  
  You can try the following steps:
  
  1. Change the wireless channel for the 5GHz band. You can use a WiFi analyzer app/program to check for the best channel.
  
  2. Make sure that the 5GHz LED is lit.
  
  3. Press the WiFi on/off button on the device.
  
  4. If the issue persists, re-flash the router's firmware then reset and reconfigure the settings.
  
  Regards,
  
  Dexter
  
  Community Team