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Forum Discussion
Solved
Nighthawk AC1750 (R6400)
I've never been abused by customer service until last night. The thought never entered my head. What started my day off was my internet abruptly stopped. I switched out a couple of cables, still noth...
- Interesting. Something else to watch out for. The number i called was in a netgear app. When it couldn't connect, it prompted me to call the number. I guess that was probably a decoy app. You definitely can't be too paranoid anymore.
So I pressed one of those lit lights on the right side of the night hawk, everything's back to normal now. My cat walks behind my TV all the time, he might have pressed the button. Thanks!
Strat1 wrote:
He also said I needed to buy Netgear Security to get it up and running. I said I dont want it. Then he said I'm out of luck.
There's the clue. There is a very high probability that you were not talking to Netgear.
Let me guess, you did a search on something like "Netgear support". Then you called the number that you found.
If that is the case, you probably hit one of the various scam merchants out there who have nothing to do with Netgear.
If you can provide details of the number you called, or the website you found, we can tip off Netgear so that it can throw its lawyers at these crooks.
I hope you didn't allow these people anywhere near your network. If you did, then run as many security scans as possible.
If you still have problems, and you pare out of the 90-days free setup support, try this place.
Netgear does not actually run a support service. It handles that through GearHead.
You can come here though, sounds like the wifi either went out on your router or someone accidently pressed the button on the right for the wifi. I think its the 2nd button to the left. you have to press it for 2 to 3 seconds if that's what it is. If not I'd reccommend you to do a hard reset of your router by pressing the reset button with a paper clip for 30 seconds which will bring it back to default settings.