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Forum Discussion
Nighthawk lost a band, and 2.4 is out intermittently?
As title says, the 5g band from our router is just.. gone. Restarting / power cycle no effect And our 2.4 just periodically goes down , we can’t find a pattern. And when it is up, it will cut in and...
lame153 wrote:
R7000
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
lame153 wrote:
As title says, the 5g band from our router is just.. gone. Restarting / power cycle no effect
And our 2.4 just periodically goes down , we can’t find a pattern.
Do you have Smart Connect turned on? If Smart Connect is enabled, you will not see separate SSIDs for 2.4 and 5 GHz.
Smart Connect selects the fastest WiFi band for your device. For Smart Connect to work, the 2.4 GHz and 5 GHz bands must use the same WiFi network name (SSID) and network key (password). That means that when you connect to the router with WiFi, you see only one SSID that connects to both bands.