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heelgod75's avatar
heelgod75
Follower
Jul 08, 2021

Nighthawk R7800 Loses connection to modem after a brief power outage

Hello All,

 

I have a Nighthawk R7800, my ISP is Optimum in NJ and I have both my Modem and Router plugged into a UPS, however everytime I lose power for a brief second or long periods of time I need to go to the modem and disconnect the Ethernet cable from the modem to the router to get my internet to go back up.  

 

Is anyone else experiencing this issue and is this a product defect or a Netgear defect?  I have replaced the modem and the same issue happens.  

 

Could anyone please provide some advise on how to correct this issue without having to replace the router.  It is only about 2 years old.