NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
No internet connection with new AC1750 R6400 router
I cannot get my R6400v2 to get internet access from my optical ONT (modem). The frustrating part is that the R6400v2 worked fine initially, but for some reason it stopped getting internet access. If...
It is hard to say if the problem still exists. This problem was persistent, but eventually it worked for some reason. After I reset my router to factory defaults several times I was able to get it setup and working. Currently the router works but shows no WAN connection. If for some reason I get a power drop out I believe this problem may occur again.
Hi longsilver,
Good day!
Welcome to NETGEAR Community!
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Have you tried contacting our Support team before? If yes, can we have the case number? Did you have this problem from the beginning?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team