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Forum Discussion

J_Jefferson's avatar
J_Jefferson
Aspirant
Nov 11, 2020

No internet connection

Unit has been working for years.  Suddenly, when trying to connect, get message " Wi-Fi doesn't have a valid IP Configuration".  Therefore, cannot connect to either of the 4 ports or thru Wi-Fi.  Pow...
plemans's avatar
plemans
Guru - Experienced User
Nov 13, 2020

V2 is better. 

Are any of the led's on? If its a corrupt firmware issue, a tftp or nmrp flash procedure could fix it. 

  • J_Jefferson's avatar
    J_Jefferson
    Aspirant
    Nov 14, 2020

    OK, making progress.  Trying a firmware update.  Connnected NetGear router to laptop via ethernet cable.  Plugged into port 1.  Laptop is not conected to Xfinithy router but connected via Wifi.  Was able to get inot NetGear page using ip addresses you referred to so it must be readying data of router.   Firware verson V1.0.4.78_10.0.55, Advanced tab shows Netgear Router information, Wireless Settings for 2.4GHz and 5GHz, but Interenet port shows a yellow triangle with !. No ethernet plugged into the routner internet port.  

     

    On the left menu, if I clck on NetGear Downloader, nothing happens, probably becuase there is not connection. 

    I went to Advanced Settings > Adinistration > Router Update  > Got a file I had download to a thumbdrive but when trying to apply said is was a *chk file.  I downloaded another file to my lap top (icon of books) R6400v2.V1.0.4.102_10.0.75 which is a zip file.  This may just be documentaton.  Amy pointers as how to proceed.

     

     

  • wcalifas's avatar
    wcalifas
    Prodigy
    Nov 14, 2020
    Open the folder and drag it out from that folder and set it out on your desktop and then apply the update manually. Click the file from the desktop when it asks you where you want to choose the file from.
  • J_Jefferson's avatar
    J_Jefferson
    Aspirant
    Nov 14, 2020

    Think we are making some progress.  Please look at my documentation attached that shows screen shots of my progression.  Appeared upload was working but after completion, got "No Connection".    What is next step.  The last screenshot is for Interent Setup, which is blank.  Maybe this page has to be setup.  Thought it would update automatically, so could this be why I have no WiFi connection?  What data needs to go here?