ORBI 6 DEFECTIVE - Support Terrible

Now they ask me to install teamviewer.

I didn't want to continue to waste my time but they said that is the only way they can send me a replacement product.

So I did.

Then they had access to one of my machines and my personal data.

After already troubleshooting with them on off, including hold times I am over 40 hours into this total now, and now they want to get into my personal computer...claiming it is a configuration issue on MY END whic is HOGWASH.

NO DEVICES CAN LOG INTO THE ROUTER...IT LOCKS EVERYONE OUT after a few weeks of operation on multiple occasion...it is FAULTY.

They said, no it is probably just your machine, see it can't see your router.

REALLLY!@??!?!?!?  Continuing to gaslight me...NO DEVICES can login to the router on this network, am I supposed to sit here and troubleshoot with them each device with teamviewer giving this company access to my private computers and devices? 

Then they said, sorry can't troubleshoot it is beyond 90 days (like 5 days beyond 90 days).  They say, this, after wasting all my time, when they see tickets of this router having this SAME problem starting on day 30 of ownership and STILL NOT RESOLVED.

When I pointed this out, they hung up on me!

What in the living hell is this?  HOW can they call it support.  I am more irate than I have been EVER IN MY LIFE WITH ANY PRODUCT with this service.