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Forum Discussion
Orbi RBK53 suddenly stopped working
I've had a Netgear Orbi RBK53 set up and working very well for the past several months. Yesterday, our internet suddenly stopped working. I finally determined that it was an issue with our Orbi route...
I spoke to Netgear support, and they said that the issue seems to be that my Orbi can't get an IP address from my ISP's modem/router. They want me to pay $120 to renew my support in order to fix this (since this device is 8 months old) but it seems ridiculous to me to have to pay that much to have them fix a product that just stopped working through no fault of my own.
Any guidance would be appreciated.