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Forum Discussion

KRey's avatar
KRey
Aspirant
Aug 07, 2021

Orbi RBR350 Ethernet speeds much slower than wireless speeds

Hi all, I’ve just set up my Orbi RBR350 in my new home. I have it connected directly to my NBN NTD box via a cat6a Ethernet cable. The wireless speeds are as expected ~600mbps however, when I connect ...
Troubleshooting
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Aug 07, 2021

Hi KRey,

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. May we know how many laptops have you tried connecting directly to the router using an ethernet cable? If just one, may we know what is the LAN adapter? What is the brand and model of the laptop?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Aug 10, 2021

Hi KRey,

 

Please check if you have SmartByte installed on your laptop. Please check the link speed of the LAN adapter while connected to the router( wired).

 

https://www.youtube.com/watch?v=0UZXx1avODI

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

  • KRey's avatar
    KRey
    Aspirant
    Aug 11, 2021

    Hi Oliver,

     

    Thanks again for the reply.

     

    I've confirmed that there is no SmartByte installed on the laptop.

    Also confirmed that the link speed of the LAN adapter while wired to the router is 1000/1000 (Mbps) per your video linked.

     

    Wonder what it could be if not those above?

     

    Kind regards,

    KRey

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Aug 12, 2021

    Hi KRey, 

     

    Thank you for your confirmation. Please plug your laptop directly into the laptop and see what speed are you getting.

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team

    • KRey's avatar
      KRey
      Aspirant
      Aug 13, 2021
      Hi Oliver,

      Did you mean my laptop directly into the NBN NTD box? If so, I will do that and let you know.

      Thanks
    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Aug 14, 2021

      Hi KRey, 

       

      Yes, that's right. Please keep us posted.

       

      Regards,

       

      Oliver

      Community Team