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Password recovery does not work
R6300V2 with next-to-latest firmware. Came home to find I had no Internet access. Could not get into the router GUI, so tried hard reset. Router GUI came up in Set Password Recovery mode, so gave ...
hafizullah wrote:
As I said: I have done a factory reset several times. To be clear: Holding the Reset button while powering-up, until the Power light begins to blink.
I have no idea where you got that from. It is not the recognised factory reset.
To do that you press the "button" while the power is on.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
There is a more severe reset, but it is more complicated than your procedure.
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
Then there is the question about the rest of your network. As you have been told, the IP address you see for the computer, 10.0.0.100, suggests that you have a second router on your network. The computer is getting its address from something else. Not your R6300v2.
What modem do you have?
hafizullah wrote:
Came home to find I had no Internet access. Could not get into the router GUI, so tried hard reset. Router GUI came up in Set Password Recovery mode, so gave it the serial # and answers to two security questions.
As already stated, after a reset there is no password to recover. It goes back to the default.
After a reset, it might start in setup mode.
I chip in only to add a warning about password recovery.
There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
As I said: I have done a factory reset several times. To be clear: Holding the Reset button while powering-up, until the Power light begins to blink.
When it's "up," ipconfig says my IP address is 192.168.1.2, and the router is at 192.168.1.1
Connecting via IE or Chrome to the gateway address: The router does not accept the default login of "admin" and "password" and bumps me to the password-recovery after a couple of attempts. It asks me the two questions I answered after the first factory reset, it offers the password I'd set, and then just goes into a loop of refusing the login of "admin" and the password I'd set.
hafizullah wrote:
As I said: I have done a factory reset several times. To be clear: Holding the Reset button while powering-up, until the Power light begins to blink.
I have no idea where you got that from. It is not the recognised factory reset.
To do that you press the "button" while the power is on.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
There is a more severe reset, but it is more complicated than your procedure.
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
Then there is the question about the rest of your network. As you have been told, the IP address you see for the computer, 10.0.0.100, suggests that you have a second router on your network. The computer is getting its address from something else. Not your R6300v2.
What modem do you have?
<<
Press reset for 30 seconds Keep pressing reset while removing power Keep pressing reset for another 30 seconds while apply power
>>
Tried that just now. No joy. Same result as before. 30 actual, Earth seconds by the clock.
<<Then there is the question about the rest of your network. As you have been told, the IP address you see for the computer, 10.0.0.100, suggests that you have a second router on your network. The computer is getting its address from something else. Not your R6300v2.
>>
One more time: When I set up the router a year ago, I set the gateway address to 10.0.0.1 and the LAN addressblock to 10.0.0.100–10.0.0.110 ... because I like it better. It's easier to type.
After resetting the R6300, my laptop's IP address is 192.168.1.2, as expected.
The router and laptop are sitting on my dining table, connected via ethernet to LAN port 1 on the R6300.
My Internet connection — how I'm talking to you — is totally separate. There is no connection whatever between them. WiFi is OFF for the laptop connected to the router in question.
So, yeah, it doesn't make sense why a reset per the documentation is not working to reset the login. That's why I'm here asking you...