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Forum Discussion

rskelt's avatar
rskelt
Follower
Jan 27, 2021

Password reset issues

I have reset my router twice now and when I go to log in, it is saying that the default admin and password log in is wrong. The security questions are also not ones that I have ever used before, so I do not have a way to answer them. How can I fix this issue?

1 Reply

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Mar 12, 2021

    Hi rskelt,

     

    Good day!

     

    Welcome to NETGEAR Community!

     

    First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Have you tried using different web browser? How about clearing the cache on your web browser? You may try resetting the router to factory default as  well to restart the setup.

     

    Please do not hesitate to let me know if you need further assistance

     

    Regards,

     

    Oliver

    Community Team