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Forum Discussion
Solved
Password Reset on AC1600
I am trying to update the firmware on my modems (I have two) and have forgotten my login and password to the modem (C6250/AC1600 WFI Cable Modem Router). I know I have changed the password, but I am ...
SteveDavisPsyD wrote:
I am trying to update the firmware on my modems (I have two) and have forgotten my login and password to the modem (C6250/AC1600 WFI Cable Modem Router).
Forget it. You can't update the firmware on a cable modem. Only the ISP can do that.
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
> I am trying to update the firmware on my modems [...]
> [...] (C6250/AC1600 WFI Cable Modem Router) [...]
How did you propose to do that on a DOCSIS cable modem+router? Is
there some actual problem which you are trying to solve?
> [...] My other router [...]
Same model, or some other (unspecified) device?
> [...] How can I do a factory reset on this modem/router?
Same as on any other Netgear router? What did your Web search find
for terms like, say:
netgear router password reset
???
Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual. Read. Look for
"Factory" or "reset"?
First, you might want to look for "firmware".
Maybe I wasn't clear. I wanted to see if I could update my firmware (i know how to do this). I was unable to log into the router and could not remember my password. I was hoping you could help me recover my password or reset the modem. I have figured out how to reset the modem and everything is ok. Thanks.
> Maybe I wasn't clear. [...]
Yup. Still true.
> [...] I was unable to log into the router [...]
What is your "the router"?
> [...] I have figured out how to reset the modem [...]
What is your "the modem"?
> [...] I wanted to see if I could update my firmware (i know how to do
> this). [...]What is your "my firmware"? Is it related in some way to your
"the router" or your "the modem"?Perhaps you know what you're doing, but evidence is sparse.