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Forum Discussion
SteveDavisPsyD
Jul 13, 2019Guide
Password Reset on AC1600
I am trying to update the firmware on my modems (I have two) and have forgotten my login and password to the modem (C6250/AC1600 WFI Cable Modem Router). I know I have changed the password, but I am ...
- Jul 13, 2019
SteveDavisPsyD wrote:
I am trying to update the firmware on my modems (I have two) and have forgotten my login and password to the modem (C6250/AC1600 WFI Cable Modem Router).
Forget it. You can't update the firmware on a cable modem. Only the ISP can do that.
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
michaelkenward
Jul 13, 2019Guru - Experienced User
SteveDavisPsyD wrote:
I am trying to update the firmware on my modems (I have two) and have forgotten my login and password to the modem (C6250/AC1600 WFI Cable Modem Router).
Forget it. You can't update the firmware on a cable modem. Only the ISP can do that.
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.