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Forum Discussion

non-techy-type's avatar
non-techy-type
Tutor
Jan 08, 2017
Solved

Password retrieval for Netgear Genie App.

 I can't retreive password for router login Netgear Genie App. Here's a screen shot. I'm trying to get into router settings. I can access my router through my browser (Safari) but that version doesn'...
Troubleshooting
  • non-techy-type's avatar
    non-techy-type
    Jan 13, 2017

    Thanks Elaine M.

     I resolved the problem I was having. It was me, not the router. I think I'll leave well enough alone for now, since I'm not the tech-type.  I'll save your recommendations for later.

    One odd thing now since I made the previous query, my computer opens the Genie app. automatically when I log on in the evenings. I didn't change anything. And I get this caution notice. My firewall is on and privacy settings haven't changed.

     

    Thanks again, Hollis

     

     Screen Shot 2017-01-12 at 5.32.26 PM.png

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jan 12, 2017

The default login is just really admin and that cannot be changed while the password can be altered to something to else.

If you can no longer remember the password, then there's no other way to retrieve it unless you reset the router. 

Now, resetting the router will wipe out all the current settings. Once you have done the reset, you can always configure the router as if it's brand new out of the box. 

You may see the link below on how to reset and reconfigure. 

 

How do I perform a factory reset on my NETGEAR router?

 

I cannot access the Internet with my NETGEAR router; what troubleshooting steps should I follow?

non-techy-type's avatar
non-techy-type
Tutor
Jan 13, 2017

Thanks Elaine M.

 I resolved the problem I was having. It was me, not the router. I think I'll leave well enough alone for now, since I'm not the tech-type.  I'll save your recommendations for later.

One odd thing now since I made the previous query, my computer opens the Genie app. automatically when I log on in the evenings. I didn't change anything. And I get this caution notice. My firewall is on and privacy settings haven't changed.

 

Thanks again, Hollis

 

 Screen Shot 2017-01-12 at 5.32.26 PM.png

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Jan 13, 2017

    You're welcome.

    Regarding the message, will it pop-up if you disable your firewall?

    This might be some settings on the firewall that you have where you can just include the NETGEAR Genie to the exception.