Pink ring of death

chinashaw
Aspirant
Jan 10, 2022
Hi,
Sorry I was writing this last night on a mobile phone, so lost the will to live tbh. I will look for the modem type when I am back home. It is only a modem not a router/modem. It was to replace the standard BT (British Telecom) router that comes with the broadband normally.

Interesting point about a power cut, I don't think we had one but we were away for a few days and other people in the area had a power cut.

I have not done a total reboot like that but will have a go.

UPDATE:

So it has decided to work and not work. The Pink ring has gone and it is back to showing no light and the orbi app can connect to the network. I currently get 40MB from BT (rising to 1GB in a month) and over the Orbi network I have traditionally seen 35MB and as I said the network has been rock solid.
However despite showing it is all connected, I now see barely 1MB and no devices on the network can reliably connect to the internet. In fact I am not really sure that it is actually working. I know this is not enough information but is there a diagnostic (I am away from home working right now) I can run to share with the community?

I have double checked the internet and if I use the BT router/modem then I see the 35MB and everything that connects to the router works fine. So it is definitely that master unit. The satellites all connect happily to it and the app shows a happy little network, just no web connection. I have also changed the Ethernet cable.

I have looked in the RBR50 chat group and nothing quite like this. I will try to update firmware if that is needed when I am back.

Thoughts and advice are much appreciated and if nothing else, can I add a newer master router to the network or am I stuck with this gen because of the satellites? (I have 4.)

Thanks,

Nicholas
- FURRYe38
  Guru - Experienced User
  Jan 10, 2022
  Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
  https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
  Couple of options,
  1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
  2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
  3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
  - michaelkenward
    Guru - Experienced User
    Jan 10, 2022
    FURRYe38 wrote:
    
    Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended.
    
    Read the whole of this conversation and you will see that chinashaw is using the ISP modem/router to try out things in attempts to fix a different issue.
    
    The main modem is this unnamed, so far, Netgear VDSL modem. (plemans and I asked about that earlier on.)
    
    So the problem is not down to double NAT. Unless, that is, we are talking about the DM200, the last DSL modem that Netgear released.) The default mode for that does have limited router features and has to be put into modem only mode.
    
    But that is something to go into when we know which Netgear modem chinashaw uses.
    
    In the meantime, talk of NAT solutions is a red herring.

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