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Forum Discussion
PLEASE HELP
Why does my router update then tell me it has FAILED? Then it reads 403 error; page not available. ROUTER MODEL: WNR2000v5 Thanks for any help you can give me; otherwise, Netgear will charge me ...
Hi tddougla,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. May we know what are the LED lights on the router( color and behavior)? Do you still see the wifi signal of the router? Please DM us the serial number of the router.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
My router has 3 lights, neon in color and steady with NO blinking. The Serial # is 3U814856084B8.
Thank you for any assistance you offer.
DOT
Hi dotelvis,
Good day!
Thank you for getting back to us. Those LEDs are Power, Internet and WiFi. What are the colors of the LEDs? Please check ths link https://www.downloads.netgear.com/files/GDC/WNR2000V5/WNR2000v5_UM_20Nov2014.pdf
Please wired a computer using ethernet cable then check if you can go online or get an IP address from the router.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
As previously stated, the lights are NEON in color.
My computer has Ethernet from it to the router.
dotelvis wrote:
As previously stated, the lights are NEON in color.
Not a colour I have even come across.
Red, white, green and amber are the colours that Netgear uses. They can also be flashing or steady.
Neon is a technology. Neon lights can come in a rainbow of colours.
Hi dotelvis,
Thank you for the clarification. Since you have green internet LED it means that you should be able to go online. Do you have internet access? You said that the " router update then tell me it has FAILED?" Did you mean that you are in the process of updating the router and it went successful but somehow telling you it failed or you cannot access a website? Does it affect all your devices connected to the router? What is the current firmware version of your router?
Note: Please try to reset the router.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Thank you Oliver for your response.
I have Internet access with all my gadgets; no problem.
Yes, It downloads the firmware then tells me it FAILED!
My last version is V1.0.0.74 and I was trying to get the latest one V1.0.0.76 which fails.
Before I pay $89.90 I will purchase a NEW router. I am a Novice swould you suggest what kind of router would work for me?
Thank you!
DOT
