PLEASE HELP

Hi dotelvis,

Just for clarification, did you follow these steps?

To manually upgrade your router’s firmware:

1. Connect your computer to your router with an Ethernet cable.
2. Visit NETGEAR Support.
3. Enter your router’s Model Number or Product Name.
4. Click Downloads.
5. Select a firmware version and click Download.
6. Unzip the file if needed.
7. Enter routerlogin.net into a web browser.

   A login page displays

8. Enter the router admin user name and password.

   The default user name is admin. The password is the one you specified the first time you logged in. The user name and password are case-sensitive.

9. Select ADVANCED > Administration or Settings > Administration.
10. Select Firmware Update or Router Update.

    The label varies by router.

11. Click Choose File or Browse, then locate and select the firmware file that ends in .img or .chk.
12. Click the Upload button.

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team