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Forum Discussion
PLW1000v2 connected but no internet connection
Devices not connecting to internet. I have checked that all the lights on the adapters are solid green and have also pressed the factory reset button. However after all that it still says there is no ...
I have read the manual (doesn’t help), LED lights on both adapters are solid green (or blue), both adapters are plugged directly into wall sockets, the main adapter is connected to the main router/modem via Ethernet cable. The ISP is working normally. The wifi signal (NETGEAR_EXT) is showing up on all devices (devices being my phone and laptop...), however when I try to connect it says ‘no internet connection’. Now I’ve tried to do the factory reset on both adapters, I have changed the Ethernet cable that connects to the main router/modem, and I have plugged in both adapters next to each other. None of the above have worked. Therefore, are you going to help or continue to be a **bleep**?
Hi Mikaere13,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. I would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device Serial number: Both powerline adapters. Also, please make sure both adapters are registered to your MyNetgear account.
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team