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Power outage AC1200
We had a power outage last night and today I do not have Internet service. My modem is working because I have my phone service. My wireless router which is a netgear AC1200 is not working. I have turned everything off restarted the modem restarted the router, reboot the router, unplugged and re-plugged everything and still no luck. When I go to the n help site it asked me to put in the serial number for my router. I put the serial number in and it tells me it is not a valid serial number because serial numbers are 13 digits. Mine is 12, now I am totally and completely nowhere. What should I do that I haven't already tried?? ARGHHH!
Hi suejunk,
1. Please try connecting a computer straight to your ISP's modem to confirm that your Internet service is working.
2. If you were able to confirm that the Internet works, then you can try going through the setup procedure for the router. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/22697
http://kb.netgear.com/app/answers/detail/a_id/22717
Regards,
Dexter
Community Team
2 Replies
Hi suejunk,
1. Please try connecting a computer straight to your ISP's modem to confirm that your Internet service is working.
2. If you were able to confirm that the Internet works, then you can try going through the setup procedure for the router. The links below may help out.
http://kb.netgear.com/app/answers/detail/a_id/22697
http://kb.netgear.com/app/answers/detail/a_id/22717
Regards,
Dexter
Community Team