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Forum Discussion
markdorsey
Jun 05, 2021Aspirant
Power Outage, now no LAN...no Hard Wired Connections "Ethernet" doesn't have Valid IP Configuration
I had a power outage about 6 months ago, and was able to muddle my way through a reset, and was going along just fine with my wifi and hard wired connections. But, a couple of power 'blips' a week or...
plemans
Jun 05, 2021Guru - Experienced User
1. what firmware is on the orbi?
2. are you able to access the orbi's gui at all?
3. Something to try.
First factory reset both the modem and the router. Push and hold reset for 7-15 seconds while powered on. Then power off the orbi and the surfboard. disconnect everything from both (even coax from modem). Wait 2-4 minutes. connect coax back to the surfboard and then turn it on. give it 2 minutes to fully boot. Then connect wan port from router to lan port on modem. Power the router on and wait 2-4 minutes for it to boot fully. Does it work? Where does it fail in the process?