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Forum Discussion
markdorsey
Jun 05, 2021Aspirant
Power Outage, now no LAN...no Hard Wired Connections "Ethernet" doesn't have Valid IP Configuration
I had a power outage about 6 months ago, and was able to muddle my way through a reset, and was going along just fine with my wifi and hard wired connections. But, a couple of power 'blips' a week or...
plemans
Jun 05, 2021Guru - Experienced User
1. what firmware is on the orbi?
2. are you able to access the orbi's gui at all?
3. Something to try.
First factory reset both the modem and the router. Push and hold reset for 7-15 seconds while powered on. Then power off the orbi and the surfboard. disconnect everything from both (even coax from modem). Wait 2-4 minutes. connect coax back to the surfboard and then turn it on. give it 2 minutes to fully boot. Then connect wan port from router to lan port on modem. Power the router on and wait 2-4 minutes for it to boot fully. Does it work? Where does it fail in the process?
markdorsey
Jun 06, 2021Aspirant
Orbi Firmware Version V2.7.2.104
I am able to acces GUI, and all looks good. Internet is Stated as Good. I have factory rest all, unplugged, left so for around 5 minutes. Coax into Modem, first, then power to modem...LED's all reset. I then plugged the ethernet from Modem to Router (Orbi). I went through the set up, then plugged in the ethernet cables that are hardwaired to the Orbi (including the switch). I then plugged in the ethernet to my PC, plugged in the power. Booted up...and no change. Still no valid IP config.
- plemansJun 06, 2021Guru - Experienced User
don't uses the switch.
Just go modem--->orbi--->pc.
Leave the other satellites and other devices out of it.
Also, on the orbi, disable daylight savings time and the traffic monitor.
- markdorseyJun 06, 2021AspirantI have attempted to go from Orbi, to PC, no go. The only way I get LAN connection to PC is straight to Modem. I have yet to try modem/switch/PC. If I were to do so, and run the ORBI off the switch, would there be any loss of functionality, again, if it worked…compared to modem/Orbi/switch/PC and all other?
- michaelkenwardJun 06, 2021Guru - Experienced User
markdorsey wrote:
I have yet to try modem/switch/PC. If I were to do so, and run the ORBI off the switch, would there be any loss of functionality, again,The switch should be downstream of the router.
On its own, the switch is dumb. It is just somewhere for different wires to share the wire that connects them to the router, which handles the traffic in terms of saying what should go where.
Put a switch between the modem and the router and things plugged into the switch don't have anyone to tell them what they should talk to.
- michaelkenwardJun 06, 2021Guru - Experienced User
markdorsey wrote:
Still no valid IP config.Remind me, I'm a bit lost, where do you see that message?
- markdorseyJun 06, 2021AspirantI get the “Ethernet” unable to find valid IP when I diagnose the Ethernet connection.
- michaelkenwardJun 06, 2021Guru - Experienced User
markdorsey wrote:
... when I diagnose the Ethernet connection.Is that in Windows? Running the network troubleshooter?
I am not trying to be obtuse here, but the devil is in the detail. It helps to have a detailed description of what is going on and not a simplified interpretation of the answers to the questions.