NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
PR2000 VPN issues from iphone (openvpn client)
Hi! I recently purhased the N300 Trek Travel Router and Range Extender 802.11n. When using an IOS (eg iPhone, iPad, etc.) device behind the PR2000, I cannot connect to my VPN server. I hav...
Great points and very well said AFNYC84!
From a customer perspective, stating "EOL" clearly is critically important for any purchase. Pass through for all major VPN types should be tested/ included by default regardless of EOL (IMO).
FYI: After a fair amount of work, I did get IPSec to work through the PR2000. Although, now I need to support 2 VPN options instead of just 1 - which means extra (unnecessary) work.
Thank you for the reply Elaine.
I agree with andy_, the response is very disappointing.
The item is not listed on your own website as being "EOL" and retailers who are selling the product have no idea that the product is EOL.
In short, basically what you are telling us is the product does not work as advertised and Netgear is refusing to provide support.
Had I know all of this in advance, I would not have purchased this product, but now I am stuck with it.
When you purchase a product, you expect the manufacturer to provide technical support or to indicate ahead of time that the product is no longer supported. Neither of these things happened.
I am very disappointed with Netgear. I am sorry I purchased this product and another router model of yours which I am sure you would also decline to support if I run into problems.
I agree with andy_, the response is very disappointing.
The item is not listed on your own website as being "EOL" and retailers who are selling the product have no idea that the product is EOL.
In short, basically what you are telling us is the product does not work as advertised and Netgear is refusing to provide support.
Had I know all of this in advance, I would not have purchased this product, but now I am stuck with it.
When you purchase a product, you expect the manufacturer to provide technical support or to indicate ahead of time that the product is no longer supported. Neither of these things happened.
I am very disappointed with Netgear. I am sorry I purchased this product and another router model of yours which I am sure you would also decline to support if I run into problems.
Great points and very well said AFNYC84!
From a customer perspective, stating "EOL" clearly is critically important for any purchase. Pass through for all major VPN types should be tested/ included by default regardless of EOL (IMO).
FYI: After a fair amount of work, I did get IPSec to work through the PR2000. Although, now I need to support 2 VPN options instead of just 1 - which means extra (unnecessary) work.