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Forum Discussion

mlori's avatar
mlori
Tutor
Nov 27, 2016
Solved

Printing using Netgear ReadySHARE Printer function is not working.

Hi,

 

Printing using Netgear ReadySHARE Printer function is not working.
Router firmware is the latest: V1.0.1.12_1.0.11
My printer is a HP LaserJet 1020 USB printer, connected properly.
In Netgear USB Control Center (Software Version 1.36, Driver Version 1.83.35) it shows the printer is connected to R6400.
When I inititate printing from PC, the printer starts to roll rollers for about 3-4 seconds and stops without feeding in the sheet.
On PC in printer properties / printer status first shows Printing and after cca 30 seconds goes to: Error - printing.
After deleting the queued document, and try to print again, I get Error printing on HP LaserJet without printer roller activity.
Roller rolls only first attempt after the printer is powered on.

If I connect the printer trough USB to my PC, the printing is working properly.
Please suggest solution, or how to troubleshoot this.

 

Thanks,

mlori

  • Hi mlori,

     

    1. Does the issue persist when initiating a print using another computer?

    2. Please try disabling any security/anti-virus software and check if it works.

     

    Regards,

     

    Dexter

    Community Team

3 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi mlori,

     

    1. Does the issue persist when initiating a print using another computer?

    2. Please try disabling any security/anti-virus software and check if it works.

     

    Regards,

     

    Dexter

    Community Team

    • mlori's avatar
      mlori
      Tutor

      Hi DexterJB,

       

      Disabling firewall on my PC resovled the issue.

      Works as expected.

       

      Thanks,

      mlori

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator

        Hi mlori,

         

        Thank you for the confirmation. Glad to know it is working now.

         

        Regards,

         

        Dexter

        Community Team