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Forum Discussion
problem updating firmware for AC1200
I am having two problems with my Netgear AC1200 router. Problem 1: I have been unable to do any updates, firmware or software, to my router for months now. I cannot even get to the proper page. I ...
I don't know the firmware. Everytime I try to get into Netgear's site to install firmware. the 192.168.1.1 site comes up. I enter "admin" then "password". It then takes me to the "http://192.168.1.1/401_recovery.htm" site. I enter my Seriel # & it will tell me "not valid" or something stupid like that. I am reading the exact #s off of the label. This site has never worked for me.
Sorry I haven't answered this line but other things going on & I have not been able to check this site in a long time. It is better to send a response to my email address.
Hi Bootaz,
Welcome to NETGEAR Community!
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Are you unable to access the router's page on all devices? If only one computer that cannot access the routerlogin.net, please try using a different web browser. You may try resetting the router by holding the reset button for a full minute then unplug the power cord for 10 seconds. After that using a device wired or wireless( make sure you are connected on the wireless network), open a web browser, it should redirect you to the setup page.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Hi bootaz,
We would like to do a follow-up on this one. Were you able to follow the steps in my previous email?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Hi Olympos1625. sorry I haven't checked back in sooner. A family death has slowed me down on this.
I still am having problems with my router. I tried your suggestion & still not be able to do any updates. I have downloaded the latest Netgear Genie.I can only get to the "internet status" section. If I try to go to any other section, I get the log-in. But when I try to log in using the usual "admin" & "password". It comes back to me as "incorrect password". I try to retrieve the password & get the same response.
The router is connected to my computer via an ethernet cable. I have two Smart Vizio TVs and a Amazon Kindle Fire 10. All three work off of the Wifi, most of the time.
We are signed up with our telephone co-op (only choice) for telephone & internet service. We are supposed to be getting 125 Mbps, but usually get about 96 Mbps. Not bad, but even that goes down to the high 40s. Even if only one TV is on.
What else can I do?
Hi bootaz,
Thank you for getting back to us. Our support team is looking into this issue and would like to work with you
I would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.Regards,
Oliver
Community Team
Hi bootaz,
Thank you for getting back to us. Our support team is looking into this issue and would like to work with you
I would like to endorse you to NETGEAR Level 2 support team for callback. Please DM the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.Regards,
Oliver
Community Team