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Problems buying from Netgear UK
Purchased a WAX214 through Netgear.co.uk & received a GS324 switch. I tried to contact them multiple times, but they seem either not interested in taking back the wrong item they sent or refunding me...
Looks like Netgear farms out the "store".
Check the bottom of this page:
Netgear UK Store | Buy Wifi Routers, Mesh Wifi & Range Extenders.
Who or what is Exertis UK Ltd?
"©1996 - 2020 NETGEAR ®" is a bit worrying.
Did you find this?
Contact Customer Service by email on– netgearstoresupport@exertis.co.uk
On this page:
Frequently Asked Questions | Netgear UK Store
Netgear has set up a community forum specifically for the Business Wireless products. Most of the people who watch that forum are more likely to have experience with business wireless products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Business-Wireless/bd-p/business-wireless-for-business
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
FURRYe38 wrote:Netgear has set up a community forum specifically for the Business Wireless products.
Thanks for the suggestion. I will head over there.
My problem isn't how to use the product., or a fault. It is the Fact that Netgear UK sent the wrong product to me and are not interested in getting it sorted.
I hate to be the bearer of bad news, but Netgear support is virtually non-existent. It's practically a ghost town in this regard. Good luck trying to get hold of anyone at Netgear.
helponhand wrote:
FURRYe38 wrote:
Netgear has set up a community forum specifically for the Business Wireless products.
Thanks for the suggestion. I will head over there.
My problem isn't how to use the product., or a fault. It is the Fact that Netgear UK sent the wrong product to me and are not interested in getting it sorted.
Don't you have the contact details for whoever sold you this thing? Your contract is with them.
This community is essentially a user-to-user venue with some input from a small band of Netgear techies. It is for technical support and not for things like sales.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" technical support then you should go through the right channels.
Contact Us | Support | NETGEAR
Sales is another thing.