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helponhand's avatar
helponhand
Aspirant
Oct 19, 2021
Solved

Problems buying from Netgear UK

Purchased a WAX214 through Netgear.co.uk & received a GS324 switch. I tried to contact them multiple times, but they seem either not interested in taking back the wrong item they sent or refunding me...
  • helponhand's avatar
    helponhand
    Aspirant
    Oct 20, 2021

    Yup,

     

    I found out that netgear.co.uk is Exertis UK Ltd and they are totally unresponsive.

     

    Tried calling and emailing and got nowhere.

     

    If you live in the UK buy from Scan.co.uk not netgear.co.uk as you will actually get support if anything goes wrong.

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Oct 20, 2021
      helponhand wrote:

       

      If you live in the UK buy from Scan.co.uk not netgear.co.uk as you will actually get support if anything goes wrong.

      I have never tried buying from Netgear. I have my own favoured supplier. Preferably not Amazon.

       

      I have used Scan in the past but I recently needed a motherboard that seems to be unavailable here and I ended up buying from a German outlet. (Yes, they do still supply to the UK!) Just as quick as many UK suppliers.

    • ChristineT's avatar
      ChristineT
      NETGEAR Employee Retired
      Oct 21, 2021

      Hello helponhand ,

       

      I'm really sorry to hear about the issue(s) you're having with getting support for your purchase. Let me see if there is anything I can do from this direction to ensure this issue on the right track to get corrected. Can you please send me a private message (pm) with your order details so I can follow up with our internal team?

       

      Many thanks for your patience! 

       

      Christine!