NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Countmooshroom's avatar
Nov 30, 2019
Solved

Problems logging in to www.routerlogin.net on Arris TM822A

My friend is trying to set up port forwarding on his network to run a Minecraft server, but when he goes to routerlogin.net, none of the logins will work.  We tried admin/admin, admin/password, and many others, but every time he clicked the login button, it just refreshed the screen.  We even factory reset the router and tried admin/admin for the login, and it didn't work.  We tried using the serial number the recover the password, but it told us that it could not find the router.  Help!

  • A few days after the first post, we realized that there were two different reset buttons on the router and other thing, and the other reset button successfully reset the login information.

3 Replies

  • > [...] on Arris TM822A

     

       That's a modem, not made by Netgear.  Look for the router.

     

    > [...] when he goes to routerlogin.net, none of the logins will work.
    > [...]

     

       None that he tried, perhaps.

     

       Visit http://netgear.com/support , put in your (actual) model number,
    and look for Documentation.  Get the User Manual.  Read.  Look for
    "Types of logins" and "reset".

     

    > [...] We even factory reset the router and tried admin/admin for the
    > login, and it didn't work. [...]

     

       Not amazing.  Consult the User Manual for the router.


    > [...] We tried using the serial number the recover the password, but
    > it told us that it could not find the router. [...]


       "tried" what?  How?  "it"?

    • Countmooshroom's avatar
      Countmooshroom
      Aspirant
      A few days after the first post, we realized that there were two different reset buttons on the router and other thing, and the other reset button successfully reset the login information.
      • antinode's avatar
        antinode
        Guru

        > A few days after the first post, we realized that there were two
        > different reset buttons on the router and other thing, [...]

         

           Yes, the reset button on the modem ("other thing") affects the modem
        ("other thing"), and the reset button on the router affects the router.

         

           It took you "A few days" to puzzle this out?  Yow.