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Tami33's avatar
Tami33
Aspirant
Jul 17, 2017
Solved

R6020-can not access wifi on any device

I have tried calling my internet provider and everything and can't get the internet to work on phone or desk top
Installation
  • DexterJB's avatar
    DexterJB
    Jul 20, 2017

    Hi Tami33,

     

    1. Please make sure you are able to go online when connected straight to the modem.

    2. Have you tried turning off and turning on the devices in sequence (turn off modem and router then turn on modem first and then the router)?

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 20, 2017

    Hi Tami33,

     

    1. Please make sure you are able to go online when connected straight to the modem.

    2. Have you tried turning off and turning on the devices in sequence (turn off modem and router then turn on modem first and then the router)?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jul 24, 2017

      Hi Tami33,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team