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Forum Discussion

JennieW's avatar
JennieW
Follower
Sep 10, 2017
Solved

R6100 keeps dropping off-line for about a month after a power outage

I've had the R6100 about 1.5 years.  When we first connected the router, with phone support, it kept dropping off-line, sometimes over 10 times per day.  We returned the router twice thinking we had ...
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 14, 2017

Hi JennieW,

 

1. Please try connecting a computer straight to the ISP's modem and check if the connection is stable.

2. If it is, please try resetting the router. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

3. Please make sure the router firmware is on the latest version.

4.  If the issue persists, please try re-flashing the firmware. The steps are linked below.

 

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 17, 2017

    Hi JennieW,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team