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Forum Discussion
R6120 | AC1200 Issue: Can connect to 2.4 ghz and 5ghz channel but receive no internet
About a week ago my internet on both 2.4ghz and 5 ghz channels started to get spotty and then eventually stopped working. I could connect to the channels but could not access the internet. The strang...
Thanks for responding.
The modem is a netgear CM500.
Correct! I manually rolled back my firmware to an older version V1.0.0.80. This did not fix the issue either.
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.