NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
r6120 -firmware update?
so the last week or so my internet has been pretty terrible. Mainly it seems to drop devices off, i often get messages saying that I'm not connected to the internet, or the wheel just keeps spinning ...
Theres a reasonable chance its the coax line from the isp. As I said, your power levels aren't bad but you have errors in the data. Plus the logs show errors with the isp.
You can always check your coax and remove any splitters, attenuators, or amplifiers. Check the link for kinks, damage, poor/cheap/corroded/bad connectors. Replace them if there are.
Then to covera ll the bases, you could factory reset and modem and the router and start fresh.
you're on the latest from the looks of it.
https://www.netgear.com/support/product/R6120.aspx#download
What modem do you have?
When it drops, do all devices drop or just wireless? (does wired devices drop)
Hi,
Thanks for the response.
Well, the modem is arris-sb6183
It does seem to affect the wired and wireless devices at the same time.