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r6120 -firmware update?
so the last week or so my internet has been pretty terrible. Mainly it seems to drop devices off, i often get messages saying that I'm not connected to the internet, or the wheel just keeps spinning ...
Theres a reasonable chance its the coax line from the isp. As I said, your power levels aren't bad but you have errors in the data. Plus the logs show errors with the isp.
You can always check your coax and remove any splitters, attenuators, or amplifiers. Check the link for kinks, damage, poor/cheap/corroded/bad connectors. Replace them if there are.
Then to covera ll the bases, you could factory reset and modem and the router and start fresh.
Hi,
Thanks for the response.
Well, the modem is arris-sb6183
It does seem to affect the wired and wireless devices at the same time.
Do you have a screen snip of the modems cable connection page and logs? that lets us check the modem signal
I hope this is what you mean.
I'm not sure how to access the modem's logs, if there are any.
photos take a while to show because a moderator has to approve them.
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
you can click on "choose file" and attach each file individually. those show right away
